Hi Matas,

Thank you for taking the time to leave a review. We're very sorry to hear that you had a negative experience.

Please note that customers are only enrolled in our automatic subscription if they have selected the Trimmer at a special price. The terms and conditions are displayed multiple times during the checkout process before any shipping or payment information is entered. The ability and method to cancel the subscription at any time are stated there as well. Kindly note that our customers can cancel their subscription anytime through their Meridian accounts or by contacting our support team via email. If the subscription is canceled before the first order is shipped out, our system will automatically cancel the order and provide a full refund. We apologize for any confusion and inconvenience this process has caused you!

We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.

Best,
Team Meridian

Tenga en cuenta que nuestra respuesta fue escrita en inglés y luego traducida al español mediante un traductor en línea. Nos disculpamos de antemano por cualquier cosa que pueda perderse en la traducción.

Hola Johny,

Gracias por dejar una reseña. Es fantástico saber que Clarifying Body Wash funciona bien para ti y que también disfrutas su olor.

Gracias por incluir a Lumin en tu rutina. ¡Sepa que estamos aquí para brindarle el mejor aspecto que haya tenido!

Mejor,
Equipo Lumin

Hi Lokesh,

Thank you for leaving a review.

We're glad to hear that you're pleased with the Clarifying Body Wash and that it cleans well. However, we're sorry that you received the damaged bottle. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.

Please email us at support@luminskin.com and our customer support team would be glad to assist you and rectify this issue. Please know that we’re here for your best look ever!

Best,
Team Lumin

Hi Dean,

We appreciate you taking the time to share a review and we're thrilled to hear that our Clarifying Body Wash works well and that your skin has never felt and looked this good.

Please know that we’re here for your best look ever!

Best,
Team Lumin

Hi Ben, Thank you for leaving a review. Our products are sulfate-free and lean towards more natural ingredients. As a result, our products may look a bit watery and do not lather as much as other products in the market but are better for the skin. We appreciate your feedback and we’ll relay this to our team! Best, Team Lumin